Net1 tariff response times.
Contained within the table below are Net1 Broadband’s target response times for a logged service call. These targets are what we aim to achieve for each one of our tariffs. If your current service request has exceeded this time, please ring 042 934 0104 and choose option 4, or please e-mail firstname.lastname@example.org with your Net1 Universal ID.
|Tariff Name||Service Contact Method||95% of faults repaired in|
|Infinity||042 934 0104 (working hours)||5 Working days|
|Net1 Fibre||042 9340104 (working hours)||best endeavours basis by the fibre infrastructure provider|
|Super 20 Wireless||042 9340104 (working hours)||5 Working days|
|Net1 Talk Lite||042 9340104 (working hours)||this package is discontinued and is repaired on best endeavours basis|
|Net1 Talk Plus||042 9340104 (working hours)||this package is discontinued and is repaired on best endeavours basis|
|Infinity Pro or Super 20 Pro||042 9340104 (working hours)||Next Business day|
|Enterprise Special Tariffs||Business Helpdesk (supplied)||4-12 hours|
A service outage refund will only be applicable in the event that the service remains completely unavailable for a minimum continuous period of 15 working days after the fault is reported and a ticket has been raised for the repair except in the case of Net1 Fibre services where the repair is carried our by the fibre infrastructure provider (as they do not provide any guaranteed SLA). Where an engineer attends site or attempts to arrange an appointment but is unable to contact the customer, the continuous period will be deemed to have ended.
Any refund due will be calculated on a pro-rata basis of your applicable monthly tariff fee in respect of the continuous outage period.