Service Charges for work done as a result of customer callouts to service failures not caused by Net1 network |
Service Description | Work carried out during | Charge quoted in € excl VAT @ 13.5% |
Call out fee 12hr response(includes 1.5hours travel time to/from customer site) | Weekday Business hours 09.00 to 17.00 | €60 |
Weekday after hours 17.00 to 09.00 | €100 | |
Weekend daylight hours 09.00 to 17.00 | €75 | |
Weekend after hours 17.00 to 09.00 | €450 | |
Scheduled weekday service | Business hours09.00 to 17.00 | €60/hour |
After hours 17.00 to 09.00 | €100/hour | |
Scheduled weekendService | Daylight hours 09.00 to 17.00 | €75/hour |
After hours 17.00 to 09.00 | €250/hour | |
Emergency Service4hr response | Daylight hours 09.00 to 17.00 | €150 |
De & Re-Installation | moving fee | €99 |
After hours call-out service & weekends 17.00 to 09.00 | €250 | |
Minimum charge of 1 hour for customer site visit – if call out is outside of engineers scheduled route a charge of €0.51/km applies | ||
Exceptional charges which may arise for installation of the Net1 Service. The published installation prices includes the following: 1. The Wireless Broadband Service includes the cost for two Field Service Technicians for a maximum time on your property of two hours and 22m of cable from the location of the Net1 receiver antenna to the area in your property where the Net1 Wi-Fi router is to be located. Any additional time required on site by the engineers will be charged on a per engineer per hour basis. 2. The Fibre Broadband Service includes the cost of the cable from the Eircom/N.B.I. cable entry point in the building to the NTU / ONT location. Eircom/N.B.I. may have restrictions on the maximum length of fibre cable from the point of entry to the NTU / ONT. |