Service Charges for work done as a result of customer callouts to service failures not caused by Net1 network
|Service Description||Work carried out during||Charge quoted in € excl VAT @ 13.5%|
|Call out fee 12hr response(includes 1.5hours travel time to/from customer site)||Weekday Business hours 09.00 to 17.00||€60|
|Weekday after hours 17.00 to 09.00||€100|
|Weekend daylight hours 09.00 to 17.00||€75|
|Weekend after hours 17.00 to 09.00||€450|
|Scheduled weekday service||Business hours09.00 to 17.00||€60/hour|
|After hours 17.00 to 09.00||€100/hour|
|Scheduled weekendService||Daylight hours 09.00 to 17.00||€75/hour|
|After hours 17.00 to 09.00||€250/hour|
|Emergency Service4hr response||Daylight hours 09.00 to 17.00||€150|
|De & Re-Installation||moving fee||€99|
|After hours call-out service & weekends 17.00 to 09.00||€250|
|Minimum charge of 1 hour for customer site visit – if call out is outside of engineers scheduled route a charge of €0.51/km applies|
|Exceptional charges which may arise for installation of the Net1 Service.
The published installation prices includes the following:
1. The Wireless Broadband Service includes the cost for two Field Service Technicians for a maximum time on your property of two hours and 22m of cable from the location of the Net1 receiver antenna to the area in your property where the Net1 Wi-Fi router is to be located. Any additional time required on site by the engineers will be charged on a per engineer per hour basis.
2. The Fibre Broadband Service includes the cost of the cable from the Eircom/N.B.I. cable entry point in the building to the NTU / ONT location. Eircom/N.B.I. may have restrictions on the maximum length of fibre cable from the point of entry to the NTU / ONT.